Privacy Policy

Welcome to Polycarbonate Direct. We value your privacy and are committed to being open and transparent about how we collect, use, and protect your personal information. This policy applies to all customers and visitors to our website. 

 INFORMATION WE COLLECT 

 When you place an order or contact us, we may collect the following information: 

- Your name, email address, phone number, and delivery address 

- Payment information (processed securely through our payment provider — we do not store card details) 

- Order history and communication records 

- Website usage data such as browser type, pages visited, and time spent on site (collected via cookies)  

HOW WE USE YOUR INFORMATION  

We use your personal information to: 

- Process and fulfil your orders 

- Communicate with you about your order status, delivery, and any issues 

- Respond to enquiries and provide customer support 

- Send promotional emails or updates (only if you have opted in — you can unsubscribe at any time) 

- Improve our website and customer experience 

We do not sell, rent, or share your personal information with third parties for marketing purposes.  

THIRD PARTIES  

To deliver our service, we may share limited information with trusted third parties including freight and logistics providers, and our payment gateway. These parties are only given the information necessary to perform their service and are required to handle it securely.  

COOKIES  

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. You can disable cookies through your browser settings, though this may affect some website functionality.  

YOUR RIGHTS  

You have the right to request access to the personal information we hold about you, and to ask us to correct or delete it. To make a request, please contact us directly.  

CONTACT  

If you have any questions about this privacy policy or how we handle your data, please get in touch with our team. We're happy to help.